NY Hotel | Manhattan Hotel FAQs

Planning a stay at our NY Hotel? Browse these frequently-asked questions as you plan your visit.

Visiting New York City? Then you’ll want to read some of these FAQs about NY Hotels, Attractions in NYC, the best Dining options, and more. If you’re planning a stay at our NY Hotel then you may have questions about our NYC Accommodations or about nearby Things to do in NYC. Wondering which NY Attractions are located nearby? Looking for the best places to do some Shopping or for can’t-miss Restaurants in NYC? If so, then you’ll find these lists of frequently-asked questions especially helpful.

The knowledgeable staff at our NY Hotel is happy to answer questions from our guests, and these are some of the questions that get asked over and over again. If it’s your first time to New York City then you may want to learn which NYC Attractions are not to be missed. If you haven’t yet decided on an NY Hotel then you’ll find questions about the Amenities and Special Offers at DoubleTree by Hilton Metropolitan.

If you have questions as you plan your stay then take a few minutes to browse these FAQs. You might even learn about Attractions or Restaurants in NY that you will want to add to your itinerary during your stay at an NY Hotel!

New questions are added from time to time, so check back as you plan your stay. Browse these FAQs, and if you find that your questions are not answered then feel free to give us a call at 800.675.6706. The helpful staff at our Midtown Manhattan Hotel will be more than happy to help you!

Visiting Manhattan?  Choose DoubleTree by Hilton Metropolitan - A Manhattan Hotel, located in the heart of NYC and close to many New York City Things to do, NYC Shopping and more.   Check Rates, Make Reservations or call: 800.675.6706.

View our current Manhattan Hotel Special Offers. Take a NYC Photo Tour of our Manhattan Hotel.

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  • “Very pleasant place”

    Staff was helpful and gracious - easy access to subway if needed - doorman assisted with taxis - great service; housekeeping staff polite and considerate with sleeping in - they were quiet in the hallways - any special requests were honored. Staff at the bar said no problem for taking drinks to the room with a snack. Unfortunately did not try the restaurant - next time! Everyone was terrific - felt right at home.
  • “Lovely staff, great location, clean rooms”

    We were that English family! We came to New York to celebrate my sons 21st birthday. Kim was fantastically helpful when I told her it was my sons 21st. They decorated our room, left him some gifts, gave us vouchers for his first drink in the U.S., dealt with all our queries and were so friendly and welcoming. The hotel is in a great location - very central. The rooms are not huge, but we spent very little time in our room as we were out exploring. The rooms were very clean and the beds comfortable. There is no room service but there is a shop next door which does coffees, breakfasts and snacks and there is also a very good restaurant next door but one. I would recommend this hotel as a base for any families visiting New York.
  • “TREATED LIKE A QUEEN”

    Staying at the Double Tree Metroapolian in New York City is a wonderful experience that every traveler deserves to have. The location is great and the service is EXCELLENT..From check in to check out you are treated like royalty.
  • “Clean & Great Location”

    Stayed at the Double Tree in Midtown for 1 night. Good location - easy walk to Times Square for the Theater and lots of restaurants close by. Staff was friendly. Rooms were spacious and clean. Room on the 6th floor was suprisingly quiet. Parking is availabe under hotel at a reduced rate.
  • “Excellent choice for East Side locations”

    Close to subway and easy ingress/egress to LGA or JFK; rooms smaller than the Hilton on 6th Ave but big enough, clean and quiet; the staff could not be more accommodating and the cookies you get upon check-in are fabulous.